Privacy Policy

What information we collect?

Para-Train receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

How we store, use, share and disclose your personal information?

Our organisation is hosted through third party servers, who provide us with an online storage platform enabling us to advertise our services and take bookings for services. Your data may be stored through our third party data storage, databases and the general applications. They store your data on secure servers behind a firewall.  

We do not take payment by credit or debit card online, instead all payments will be collected by BACS transfer at this time which will be provided on invoice to your provided email address.

How we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, or text message.

How we use cookies and other tracking tools?

Many of the cookies that we use on our website are essential in order to manage our site interactivity. We use cookies for the following reasons:

• To provide a great experience for your visitors and customers.

• To identify registered members

• To monitor and analyse the performance, operation and effectiveness of our website storage.

• To ensure our platform is secure and safe to use.

We also use tracking tools such as google analytics on our website which enable us as an organisation to understand behaviours of those thay visit our website. The information collected with such tracking tools includes:

• Estimated location of visitor (Only to county level, for example Stockton on Tees)

• Length of time visitors spend on our site

• Pages people visit whilst browsing

• Devices used to access our site

How can visitors withdraw consent?

If you don’t want us to process your data anymore, please contact us at [info@paratrain.co.uk] or send us mail to: [The Old Brewery Business Centre, Castle Eden, Hartlepool, TS27 4SU].

Privacy policy updates:

Para-Train reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information:

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [info@paratrain.co.uk] or send us mail to: [The Old Brewery Business Centre, Castle Eden, Hartlepool, TS27 4SU].